As the workforce program coordinator, Ibtisam partners with adult and young adult trainees in accessing careers with family-sustaining wages in the energy efficiency sector. This includes planning outreach/recruitment efforts, collaborating with career navigators from partner organizations from program inception to completion, and compiling data for reporting to utilities.

Ibtisam previously worked in education, accounting, and logistics. She also worked as a Lead Diversity, Equity and Inclusion ambassador for the Manchester Metropolitan University students' union and in project management at The Manchester Writing School managing the global writing and poetry competitions. She has a Bachelor of Laws (Hons) from Manchester Metropolitan University where she specialized in EU, land, administrative, and intellectual property law.