Employment

 

 

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Counselor Training Supervisor

 

The Home Energy Squad (HES) Counselor Training Supervisor plays an important role training and supporting Home Energy Squad Energy Counselors as well as providing key administrative functions to HES. This position requires an experienced individual with an in-depth knowledge of energy efficient product installation and maintenance. The Counselor Training Supervisor must also have the ability to lead, motivate, and manage direct reports both in the field and the office. The Counselor Training Supervisor must have the ability to continuously train, teach, and coach existing and new Counselors per program requirements. The Counselor Training Supervisor will have 1-6 direct reports. As part of the residential department team, this position will occasionally assist with overflow work as needed from other residential programs within CEE.

This is a full time position that provides a wide range of benefits including Paid Time Off (PTO), medical, dental, life and long term disability insurance and a retirement plan.

Responsibilities

Field Work (approximately 33%)

• Shadow and train counselor staff as needed, including new hires and on-going training for existing staff

• Perform Home Energy Squad Counselor visits as required by schedule

  • Install all Home Energy Squad products with quality and efficiency

  • Consult with homeowners about energy goals, questions, and concerns

  • Teach homeowners about energy use and encourages low cost/no cost energy-savings measures

  • Accurately enter all required information into program software

  • Ensure homeowner understanding and education needs are being met

  • Re-stock vans and manage daily inventory as required

Supervision/Office (approximately 33%)

• Manage up to 6 direct reports

  • Continuously manage performance of direct reports, including conducting new employee and annual employee performance reviews

  • Ensure direct reports adhere to all HES program standards, procedures, and protocols o Shadow, observe, evaluate, and provide coaching in the field for direct reports as needed

  • Act as first point of contact for any Counselor field-related questions or incidents

  • Recruit and onboard (coordinate with Human Resources for resume reviews, interviews, and new employee training requirements) new HES Counselors; assist Field Operations Manager in recruiting and onboarding of all new HES staff

• Train all counselor staff according to program standards and protocols

• Have or obtain an excellent working knowledge of CEEtrack and relative software programs

• Direct and manage long term projects as needed for direct reports based on schedule

• Coordinate with Field Operations Manager to manage PTO, staff scheduling, and other related staff capacity activities

• Coordinate with other Field Supervisors to ensure consistent application of standards and procedures across all HES employees

• Attend supervisor meetings with Field Operations Manager as scheduled

• Conduct regular individual coaching meetings and team meetings as required with direct reports

• Keep Field Operations Manager updated on all counselor training and training schedules

• Continuously monitor and teach counselor staff to ensure best practices are being adhered to in the field

• Coordinate with Field Training Supervisor and Field Operations Manager to identify potential Auditor trainees within the Counselor staff

Incident calls (approximately 33%)

• Track and log all incident calls that relate to HES visits in CEEtrack

• Perform basic repairs in the field

  • Light fixture replacement

  • Faucet replacement

  • Thermostat troubleshooting

• Coordinate with contractors for additional required work or service calls

• Relay incident call solutions to staff and track needs for additional training

Organization Support

• Assistance with other departmental tasks as assigned; other duties as assigned

Qualifications/Job Requirements

• Proven ability to teach and convey knowledge to new and existing staff

• Demonstrated ability to perform basic repairs and installs in residential homes

• Must be able to lift 40 pounds and work in tight spaces such as attics and crawlspaces

• Strong communication and customer service skills, both in person and via phone

• Proven ability to independently organize responsibilities and manage multiple priorities simultaneously

• Demonstrated ability to perform all Home Energy Squad crew member functions

• Must possess and maintain a valid drivers’ license and good driving record in accordance with CEE’s Fleet Safety Program

• Must be able to work outside in all weather conditions

• Ability to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

• Work will include occasional outstate travel including over-night stays

• Primary working hours are within the Home Energy Squad Schedule. This will include nights or weekends depending on assignment

Compensation

$19.00-24.00/hour, dependent upon qualifications and experience

How to Apply

Email or fax cover letter and resume to Human Resources by Tuesday, April 9:

Counselor Training Supervisor Position
Center for Energy and Environment
212 3rd Avenue North, Suite #560
Minneapolis, MN 55401
Resume_Submissions@mncee.org
FAX 612-335-5995

 

 

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Energy Counselor

CEE’s energy counselor position is part of a team that helps homeowners throughout the Greater Twin Cities make their homes more energy efficient. CEE is seeking motivated individuals, skilled at working with people and providing high-quality services to customers. No prior residential services experience is required — thorough on-the-job-training is provided for the position.

The energy counselor provides in-home residential energy services in support of CEE’s Residential Programs. The energy counselor is also the primary point of contact for the homeowner, and is responsible for establishing good rapport. Home visits include an assessment of energy use and on-site additions of energy-saving products like LED light bulbs and low-flow shower heads.

This is a full-time position that provides a wide range of benefits, including Paid Time Off (PTO), medical, dental, life and long-term disability insurance, and a retirement plan. The energy counselor reports to the field supervisor.

Responsibilities:

• Works with a team member to conduct home visits in accordance with established protocols.

• Manages time to complete visits according to schedule.

• Assumes the role of Lead or Installer for Home Energy Squad (HES) Installed visits.

• Conducts product installations (LED light bulbs, low-flow shower heads, etc.) for HES and multifamily visits.

• Consults with homeowners about energy goals, questions, and concerns.

• Teaches homeowners about energy use and encourages low-cost/no-cost energy-saving measures.

• Communicates with team member throughout visits to discuss upgrades recommendations.

• Discusses upgrades recommendations with homeowners and gauges the homeowner’s interest.

• Encourages homeowners to complete additional recommended treatments and schedules work to be completed.

• Accurately records and enters data into the tracking database.

• Accurately manages product inventory.

• Drives a Home Energy Squad van. 

• Completes assigned administrative tasks and responsibilities during office time.

• Assists with program marketing and outreach efforts.

• Understands and adheres to corporate policies and procedures, attends trainings as requested, and reads corporate-wide emails and correspondence.

• Other duties as assigned.

 Qualifications/Job Requirements:

• Must have an interest in residential energy efficiency and a willingness to expand your knowledge base on the subject.

• Must demonstrate excellent customer relations and communication skills. 

• Must demonstrate excellent time-management and organizational skills, and the ability to meet deadlines. 

• Must have basic computer and keyboard competency and show proficiency in Microsoft Office, including Microsoft Word and Excel. 

• Must be able to lift 50 pounds as well as carry, push, pull, kneel, and squat. 

• Must be able to work outside in all weather conditions. 

• Must have a valid driver’s license and good driving record.

 
Preferred Qualifications:

• Seeking candidates proficient in speaking Hmong, Somali, and Spanish.

 
Compensation
$15.00-$17.00/hour, dependent upon qualifications and experience.
 
How to Apply
Email or fax cover letter and resume to Human Resources:

Energy Counselor Position
Center for Energy and Environment
212 3rd Avenue North, Suite #560
Minneapolis, MN 55401

Resume_Submissions@mncee.org
FAX 612-335-5995
 

Center for Energy and Environment seeks to enrich the diversity of the CEE community and encourages applicants from a wide range of backgrounds to apply. CEE is long noted for its research, policy advocacy and programming to provide practical energy solutions for homes, businesses and communities.

Equal Opportunity Employer
 

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Scheduling Assistant

The Scheduling Assistant is responsible for scheduling program activities and providing administrative support to the Residential Department of the Center for Energy and Environment. This includes: scheduling visits, attending meetings, coordinating homeowner communications, communicating with applicable utility/client staff, and entering customer information into software systems.  This position works closely with both homeowners participating in and the internal staff working within the Residential Department
The position will work with all levels within the organization to facilitate the scheduling and general communications with program participants. 

The Scheduling Assistant has no direct reports.

As part of the residential department administrative team, this position may also assist with overflow work, assigned from residential programs within CEE.

This is a full time position that provides a wide range of benefits including Paid Time Off (PTO), medical, dental, life and long term disability insurance as well as a profit sharing retirement plan.

Responsibilities:

• Accurate and timely scheduling of Residential homeowner visits

• Perform homeowner communications in a pleasant and professional manner

• Perform accurate data entry, client information uploads and prepare and edit reports

• Provide support to residential staff counselors/crew leads and technicians

• Accurate and timely data entry with special emphasis on information security

• Provide reports and perform filing and copying

• Dispatch schedule changes as needed to field crews

• Perform administrative tasks across the Residential Department

• Understanding and adhering to corporate policies and procedures, attending trainings as requested, and reading corporate wide emails and correspondence

• Other duties as assigned

 
Qualifications/Job Requirements:

• Computer skills and high comfort level with modern office technology

• Bilingual language and related experience is a strong plus

• At least 1 year of experience in program assistance/administration

• Basic residential program knowledge

• Experience with working with the public

• Proven ability to organize processes and schedule a wide range of activities

• Excellent communication skills including the ability to speak in front of others

• An orientation toward teamwork

• Develop and maintain a professional office environment and appearance (factors include: cleanliness, attire, positive attitude)

• Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

• Requires ability to stand; walk; sit; use hands to grip, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel and talk or hear. The employee must occasionally lift or move up to 25 pounds

• Primary working hours must occur on-site and during CEE’s business hours

 
Compensation
Dependent upon qualifications and experience

How to Apply
Email cover letter and resume to: Resume_Submissions@mncee.org.

or mail to:
Center for Energy and Environment
Attn: Human Resources
212 3rd Avenue North, Suite #560
Minneapolis, MN 55401
 

Center for Energy and Environment seeks to enrich the diversity of the CEE community and encourages applicants from a wide range of backgrounds to apply. CEE is long noted for its research, policy advocacy and programming to provide practical energy solutions for homes, businesses and communities. 

Equal Opportunity Employer

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Senior Auditor/Trainer

 

The Home Energy Squad (HES) Senior Auditor/Trainer requires an experienced auditor/trainer with a proven track record of home assessment and product installation as outlined in the Home Energy Squad standard protocols. The Senior Auditor/Trainer must have the ability to continuously train, teach, and coach existing and new auditors according to HES program requirements. As part of the residential department team, this position will occasionally assist with overflow work as needed from other residential programs within CEE.

This is a full time position that provides a wide range of benefits including Paid Time Off (PTO), medical, dental, life and long term disability insurance and a retirement plan.

Responsibilities

Field Work (approximately 75%)

• Onboard, train, and shadow auditing staff in accordance with Home Energy Squad program requirements and expectations

• Perform HES visits as either Counselor/Crew Leader or Technician/Auditor as required by schedule

• Install all HES products with quality and efficiency

• Inspect insulation levels, perform blower door test, IR image scan, and combustion safety diagnostics

• Walk homeowners through the energy saving process and direct them to appropriate rebate, financing and incentive programs

• Deliver insulation quote as part of most visits and communicate with homeowner about importance of insulation air sealing work

• Accurately enter all required information into program software

• Ensure homeowner understanding and education needs are being met

• Re-stock vans and manage daily inventory as required

Office/Administration (approximately 25%)

• Maintain excellent working knowledge of CEEtrack and relative software programs; act as a resource for other staff in this area

• Coordinate with Field Training Supervisor to ensure consistent application of standards and procedures across all HES employees

• Review resumes with Field Training Supervisor to find qualified auditor candidates

• Keep Field Training Supervisor updated on all assigned work and crew training status

• Continuously monitor and teach auditing staff to ensure best practices are being adhered to in the field

• Track quality and completeness of all audits performed in the field

Organization Support

• Assistance with other duties and tasks as assigned

Qualifications/Job Requirements

• Two-year or technical degree or certificate or equivalent experience required

• Strong communication and customer service skills, both in person and via phone

• Proven ability to independently organize responsibilities and manage multiple priorities simultaneously

• Demonstrated ability to perform all residential energy audit crew member functions

• Hands-on training and/or teaching experience required

• Three+ years’ experience performing energy audits required

• Possess BPI building analyst certification or knowledge to obtain BPI building analyst certification immediately

• Demonstrated ability to perform quality assurance on energy audits, including the creation of work orders

• Must possess and maintain a valid drivers’ license and good driving record in accordance with CEE’s Fleet Safety Program

• Must be able to lift 40 pounds and work in tight spaces such as attics and crawl spaces

• Must be able to work outside in all weather conditions

• Ability to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

• Ability to routinely use building science diagnostic equipment such as blower doors, duct blasters, combustion analyzers, infrared cameras, and hand tools

• Work will include occasional outstate travel including over-night stays

• Primary working hours are within the Home Energy Squad Schedule. This will include nights or weekends depending on assignment.

Compensation

$21.00-$28.00/hour, dependent upon qualifications and experience

How to Apply

Email or fax cover letter and resume to Human Resources:

Senior Auditor/Trainer Position
Center for Energy and Environment
212 3rd Avenue North, Suite #560
Minneapolis, MN 55401
Resume_Submissions@mncee.org
FAX 612-335-5995

 

Center for Energy and Environment seeks to enrich the diversity of the CEE community and encourages applicants from a wide range of backgrounds to apply. CEE is long noted for its research, policy advocacy and programming to provide practical energy solutions for homes, businesses and communities. 

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Quality Assurance Inspector

The Quality Assurance Inspector is responsible for providing quality assurance inspections for the residential department. This includes: site visits in coordination with contactors and homeowners to inspect homes prior to and after home performance upgrades, data entry of results and findings at site visits, providing feedback in a timely and professional manner, and using a variety of energy modeling software systems.

This position works closely with contractors, and homeowners as well as the internal staff working within the Residential Department. As part of the Residential Department team, this position will occasionally assist with overflow work as needed from other residential programs within CEE. The Quality Assurance Inspector has no direct reports and reports to the QA & New Homes Manager. This is a full time position that provides a wide range of benefits including Paid Time off (PTO), medical, dental, life and long term disability insurance and retirement plans.  
 

Responsibilities:

• Perform blower door tests, IR image scans, combustion safety diagnostics, and visual inspections of contractor work as part of home performance upgrades on existing homes, including insulation and HVAC work

• Perform detailed indoor air quality inspections for a noise mitigation program

• Use of industry specific software, including: TECTITE, and TECLOG

• Perform contractor and homeowner communications in a pleasant, professional, and timely manner

• Perform accurate data entry, and report generation for tracking and feedback reporting

• Work closely with other QA staff to ensure consistent delivery of inspection protocols and call backs

• Perform on-site and classroom education for contractor staff in coordination with other QA staff

• Perform energy audits for residential department as needed

• Understand and adhere to corporate policies and procedures, attend trainings as requested and read corporate wide emails and correspondence

• Other duties as assigned

 
Qualifications/Job Requirements:

• Bachelor’s degree or 3+ years of relevant experience in related work

• At least 2 years of experience in residential energy efficiency

• Working knowledge of HVAC operations and house depressurization issues

• Basic residential program knowledge

• Detail oriented with particular emphasis on accurate data collection

• BPI Building Analyst or equivalent certification

• Strong communication and customer service skills

• Working knowledge of Microsoft Office Suite

• Routinely use building science diagnostic equipment such as blower doors, duct blasters, combustion analyzers, infrared cameras, and hand tools

• Work both independently and as a team

• Requires ability to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs and ladders; balance; stoop, kneel and talk or hear. The employee must occasionally lift or move up to 50 pounds

• Develop and maintain a professional office environment and appearance (factors include: cleanliness, attire, positive attitude)

• Ability to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

• Work will include occasional outstate travel including over-night stays

• Primary working hours must occur on-site and during CEE’s business hours. Employee will occasionally be required to work early mornings, nights and weekends but with advanced notice

• Must be able to work outside in all weather conditions

• Must possess and maintain a valid drivers’ license and good driving record in accordance with CEE’s Fleet Safety Program

 
Compensation
Dependent upon qualifications and experience

How to Apply
Email or fax cover letter and resume to Human Resources:

Quality Assurance Inspector Position
Center for Energy and Environment
212 3rd Avenue North, Suite #560
Minneapolis, MN 55401

Resume_Submissions@mncee.org
FAX 612-335-5995