Media: An innovative virtual approach to home energy inspections (Energy News Network)

May 12, 2020

From Energy News Network:

...The Home Energy Squad, which is sponsored by Xcel Energy and CenterPoint Energy, stopped providing live visits on March 18. A significant part of the Center for Energy and Environment’s nonprofit business, the Home Energy Squad employs around 45 people who conduct as many as 750 visits a month...

..The Center for Energy and Environment had entertained the concept of virtual visits before the pandemic, but had never got around to creating a process for them, said Rebecca Olson, director of residential programs. With time on their hands, staff members working at home collaborated to develop a virtual home inspection approach that they believed could work and benefit customers while keeping doors open for future in-person visits...

...Olson said she had to encourage a shift in thinking from “perfect data and customer savings to enhanced customer interaction and engagement.” In just two and a half weeks, her team of 45 employees arrived at a method for conducting remote inspections that “mirrors” real visits with a few notable exceptions, she said...

Read the full article at Energy News Network